Privacy Policy

We only collect data that is needed to run Swyft and provide the service you ask for. The categories below map to the data types shown on our app store listings.

• Personal info — your name, phone number, email address, and a password (or sign-in identifier).
• Location — your approximate and precise location to show nearby listings, estimate fares, and enable live tracking during an active move. Precise location is only used while you have granted permission.
• Financial info — your payment method (such as M-Pesa) and your in-app purchase and transaction history. Payments are processed by our payment partners; we do not store full payment card details.
• App activity — the videos and listings you watch or save to your Bucket List, viewing fees you pay, moves you book, searches, and how you interact with the app.
• App info & performance — crash logs and diagnostics used to keep the app stable.
• Device or other identifiers — device type, operating system, app version, and a device identifier used for diagnostics and fraud prevention.

This is a plain-language summary of what we collect and share, why, and our key security commitments — the same disclosures shown on our store listings.

• Personal info (name, phone, email, user ID) — Collected. Shared with a driver when you book a move so they can reach you. Used for account management and app functionality.
• Location (approximate & precise) — Collected. Shared with your assigned driver during an active move. Used for app functionality (nearby content, fares, live tracking).
• Financial info (payment & purchase history) — Collected. Shared with payment processors to complete a transaction. Used for app functionality and fraud prevention.
• App activity & search history — Collected. Used for app functionality, personalising your feed, and analytics. Not shared for advertising.
• App info, performance & device IDs — Collected. Used for analytics, diagnostics, and fraud prevention.
• Security commitments — data is encrypted in transit, you can request that your data be deleted, and we do not sell your personal data or use it for third-party advertising.

• To run the video feed and personalise listings for you;
• To process viewing-fee payments and unlock verified property details;
• To connect you with independent drivers and enable live tracking of a move;
• To verify accounts and prevent fraud and scam content;
• To provide customer support and keep the app stable;
• To send service updates and, where you opt in, marketing.

We share data only as needed to provide the service:

• With drivers — the details needed to complete a move you book (such as your name, phone number, and pickup and drop-off locations).
• With service providers — such as payment processors (M-Pesa and partners), mapping providers, and cloud and analytics providers, who are bound to protect your data and use it only on our instructions.
• With authorities — where required by law or to protect the rights and safety of our users.

Swyft Scouts who film property videos do not receive your personal data and never meet you — trust is handled through KYC verification, ratings, and freshness checks. We do not sell your personal data, and we do not share it for third-party advertising.

Swyft uses your location to show nearby listings, calculate fares, and enable live tracking during a move. Precise location is only accessed while you grant permission, and is shared with your driver only for the duration of an active move. You can disable location access in your device settings, though some features may not work as a result.

Payments and viewing fees are processed through the methods offered in the app, such as M-Pesa. Card and mobile-money details are handled by our payment partners — we receive a record of the transaction (amount, status, and reference) but do not store full payment card numbers.

We keep your personal data for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymise your personal data unless we are required to retain some of it by law (for example, transaction records).

We use technical and organisational measures — including encryption of data in transit, access controls, and secure infrastructure — to protect your data. No system is completely secure, but we work continuously to safeguard your information.

Under the Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your account and data;
• Object to or restrict certain processing;
• Withdraw consent for marketing at any time.

You can delete your account from within the app, or use our account & data deletion request page. We will action verified requests within a reasonable time.

Swyft is not intended for anyone under 18. We do not knowingly collect personal data from children.

We may update this policy from time to time. The latest version will always be available here with an updated date, and material changes will be reflected in our store listings.

For privacy questions or data requests, contact our team at support@swyft.africa.